About Us
Grand Bay Residences
Your Residences Team:
Joe Coote
Director of Residences
Jeff Caldwell
Residences Manager
Maria Cruz
Residences Liaison
Office Hours
Monday – Friday
7:30 A.M. – 5:00 P.M.
Summary of Duties
- Managing Residential Operations
- Working closely with the resorts operational departments to maintain and inspect all managed Residences
- Working closely with both Reservations and also the Front of House teams as it relates to owner arrivals
- Ensuring all Governance requirements, and enforcing all Rules and Regulations of the Association
- Adhering to the four pillars of Operational Excellence: Owner and employee engagement, Financial Excellence and Property Management
- Manages Relationships with Property Stakeholders
- Attending Board meetings and provides monthly reports and financial statements to the Board of Directors.
- Collecting of Association Dues and managing the Annual Budget, and expenses
- Creating residence reservations
- Managing the Owner Experience